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FREE SHIPPING IN ISAREL 

STORE POLICY

CUSTOMER CARE

At Storia Charms, we are dedicated to providing exceptional customer care to ensure your shopping experience is as delightful as our jewelry.

If you have any inquiries, concerns, or simply want to share your thoughts, our customer care team is here to assist you.

Reach out to us at hello@storiacharms.com, and our friendly and knowledgeable team will respond to your emails. Your satisfaction is our priority, and we are committed to addressing any questions or issues you may have.

Thank you for choosing Storia Charms for your jewelry needs

PRIVACY & SAFTEY

By purchasing from Storia, you agree to the following terms and conditions. Please read them carefully.

PRIVACY POLICY

  • Respecting your privacy is of utmost importance to us at Storia.

  • Any information you submit to our website, or that is gathered by a “cookie” during your visit, is used strictly by Storia to maintain a record of your purchases and for promotional reasons.

  • We do not sell, transfer, rent or trade your information to any third party.

  • When you register for our site, you will be asked to submit some personal information, such as name and contact information.

  • Storia will safeguard your personal information. Under no circumstances will we disclose or share your information with any unauthorized third party.

  • In addition, we utilize a “cookie” to track your movements on the site. The cookie “remembers” who you are, therefore eliminating the need for you to re-register with us every time you visit our site.​


COOKIE POLICY

  • Storia places small packets of data, known as cookies, onto customers’ computers and mobile devices.

  • This is a standard practice all online businesses adhere to.Cookies are an integral part of assisting Storia in providing a high quality online shopping experience to all customers.

  • With cookies enabled, Storia can determine the buying and browsing behavior of all customers. By browsing Storia, customers consent to the placement of cookies on their computer.

  • Customers are able to disable cookies if they want personally from their browser.

  • For more information about cookies, read our full Cookie Policy.


SHIPMENT, CUSTOMS, DUTIES AND TAXES
All items purchased from Storia are made pursuant to a shipment contract.
This means the risk of loss and title for such items pass to the buyer upon our delivery to the carrier.
The use of the Storia site is intended only for people and entities able to form legally binding agreements and with the purpose of purchasing items for personal use by themselves or as gifts.
Currently, we ship to Israel only. The recipient specified on the delivery address will be the importer of the purchased product and must comply with all laws and regulations of the destination country.
Purchased goods may be subject to import taxes, customs duties and fees levied by the destination country or state.
The recipient specified on the delivery address may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.
Additional charges for customs clearance must be borne by the recipient specified on the delivery
address. Storia has no control over these charges and cannot predict what they may be.
It is the responsibility of the recipient to contact their local customs office for more information. When customs clearance procedures are required, it can cause delays beyond Storia original delivery estimates.

DISCLAIMER AND LIMITATION OF LIABILITY

  • Storia strives to be as accurate as possible and intends that the colors, design, and style of the products that appear on this site reflect those of the actual product.

  • However, Storia does not warrant that product descriptions, pictures or any other content of Storia is accurate, complete, reliable, current, or error-free. Our products are hand made to order, which causes certain variations by technical, typographical, digital, or photographic reasons may occur.

  • Actual colors and the "look and feel" you see on the Storia site will depend on your computer monitor and on other technical factors.

  • All of our products are made to order according to your specific requests. 

  • While Storia necklaces, and one charm bracelets can be returned, 2-5 charm bracelets which have been customized and built by you, can not be returned.

  • If a returnable product offered by Storia itself is not as described, your sole remedy is to return it in unused condition. Except as expressly stated herein, Storia disclaims all warranties, either express or implied, of any kind with respect to products sold on the Storia site.

  • You agree that the sole and exclusive maximum liability to Storia arising from any product sold on the Storia site is the price of the product ordered.

In no event shall Storia, its directors, officers, employees or representatives be liable for special, indirect, consequential, or punitive damages related to products sold.

MARKETING USE OF YOUR PERSONAL INFORMATION
By signing up for newsletters, you agree to receive special offers and promotions of Storia. You can unsubscribe from emails at any time by clicking the unsubscribe link contained in the email. We do not rent, sell, or share Personal Information about you with other people or non- affiliated companies for marketing purposes without your permission.

CONTACTING STORIA
If customers have any comments, questions, or concerns regarding the Policy or any other issues regarding privacy and security, please do not hesitate to contact Storia customer service representatives (hello@storiacharms.com).

WHAT ARE COOKIES?
While most people know of the cookies that are eaten as a great snack, the “cookies” being referred to here are small data files online businesses use to collect information.
Cookies are placed on a user’s computer, mobile phone, or tablets, as they browse a website. These cookies ‘remember’ the customer and make it much easier to shop online.
Cookies help retailers tailor fit their website to display products and services that fit their customer base.
Cookies collect information regarding a customer’s browsing behavior and purchase history.
Information collected includes how a customer arrived to the website, which pages they viewed, and what items they put in their shopping cart and purchase.
However, cookies are not used to record personal information, such as customers’ name, address, and payment information.

WHAT ARE COOKIES USED FOR?
Here are the main uses for cookies:

  • To maintain effective technical operation of the website.

  • To allow Storia to collect valuable information regarding the shopping and browsing habits of all customers, including the ability to monitor sales, campaigns, and other services.

  • To enable Storia to create effective advertisements targeted to specific people.

    CAN I DISABLE COOKIES?
    Yes, customers can disable cookies if they would like to.
    To do this, customers need to change the settings on their website browser to reject the implementation of cookies. Removal of cookies depends on what browser a person uses.
    It is very simple to go online and research how to disable cookies on a browser.
    Please note that if cookies are disabled, a website may not fully function at 100%.
    It is possible that when cookies are disabled, it will be impossible to make a purchase from the website.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

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